Do I have to sign a 12 month contract?
Yes. We require a 12 month contract to be signed and a purchase order to be provided to secure our cleaning services. The contract includes a one month termination clause, which can be exercised by either party.
Can I increase the areas I want cleaned as required?
We are flexible to your business requirements and know these can change over time. You may wish to increase frequency, or amend the scope of works.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.
How do you control your quality?
Every month an Area Manager visits you with a contact sheet on their tablet, and discusses your thoughts on our service. They will also:
- Identify 3 improvements they can see
- Check our equipment for safety
- Check tagging dates for electrical equipment
- Assess the site for new or potential hazards
- Check the cleaners store room
- Check the communications book to see that your requests have been fully met.